![]() At this point I had no warranty, I did not buy a protection plan, and the computer was only 1 year old. read more They are the best, they fixed my computer, which I thought it was a lost case! I spilled coffee on my MacBook Pro, it was a lot of coffee! I took it to an apple approved repair shop and they told me that it was going to cost me more than a new computer, and that I should consider it a total loss. ![]() They are the best, they fixed my computer, which I thought it was a lost case! I spilled coffee on my MacBook Pro, it was a lot of coffee! I. Thank you Louis, and I wish you deep happiness in your life. I wish more people knew the joys of being in the presence of his greatness and leaving so relieved you have your computer back that the rainstorm outside that night doesn’t annoy you. He seems happy but it bothers me that he says people are not quick to thank him. He treated my computer like it was a person and he treated me with dignity for wanting to rescue it. Yes Louis Rossmann is a true genius, unlike the misnomer coveted by apple technicians who are demeaning and often ineffective. I left a modest tip and thanked him and his really nice staff a few more times. I kept asking to pay him and he kept saying I could leave a tip if I wanted. Then he put it all back together better than Humpty Dumpty and sent me on my way. Then he gingerly opened up my tired computer and hooked power up from the inside, determined it was fixable and had some jolly guy in the back room hammer out the case for me while I waited. Frightened I would have to leave the computer there, Louis overheard me explaining I didn’t want the hard drive accidentally wiped and proceeded to start to analyze the problem. I showed up late on a Tuesday at his store frantic and worn out because this is my busiest time of the academic year. Their authorized repair people referred me to Louis before they abandoned me too. I had dropped the computer and it would not charge afterward. I use it for lecture, lessons, student presentations and all of my grading and internet at school. read more I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and. I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant.
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